Refund policy
Return & Exchange Policy
At JDT Custom Works, many of our products are custom-made, personalized, printed, or engraved specifically for each customer. Because of the personalized nature of these items, our return policy differs between custom and non-custom products.
Returns for Non-Custom Items
We accept returns of non-custom, non-personalized items within 30 days of delivery.
To be eligible for a return:
• The item must be unused and in the same condition in which it was received.
• The item must be returned in its original packaging.
• Proof of purchase is required.
To request a return, please contact us at info@jdtcustomworks.com before sending any item back. Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs for approved returns unless the item was received damaged, defective, or incorrect.
Custom & Personalized Products
Due to the custom nature of our products, personalized, engraved, printed, made-to-order, and custom-designed items are generally final sale and cannot be returned, exchanged, or refunded for buyer's remorse, change of mind, or customer-submitted customization errors.
However, this limitation does not apply to orders that arrive damaged, defective, or incorrect due to our error. Please see the "Damaged, Defective, or Incorrect Orders" section below for details.
This includes, but is not limited to:
• Custom laser-engraved products
• UV-printed products
• Personalized tumblers
• Custom signs
• Custom license plates
• Products featuring customer-provided names, text, images, logos, or artwork
Please review all customization details carefully before placing your order.
Order Cancellations
Because many orders enter production shortly after they are placed, cancellation requests must be submitted as soon as possible. Orders that have entered production or customization may not be eligible for cancellation.
If you need to request a cancellation, please contact us at info@jdtcustomworks.com as soon as possible after placing your order.
Customer-Provided Information
Customers are responsible for verifying all spelling, dates, names, personalization details, uploaded artwork, and other customization information before submitting an order. JDT Custom Works is not responsible for errors provided during the ordering process.
Damaged, Defective, or Incorrect Orders
We stand behind our work. If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 14 days of delivery at info@jdtcustomworks.com.
Please include:
• Your order number
• A description of the issue
• Clear photos showing the problem
We will review the issue and work with you to provide an appropriate resolution, which may include a replacement, remake, store credit, or refund depending on the circumstances.
Customer Satisfaction
We take pride in our workmanship and want every customer to be satisfied with their order. If you believe there is an issue with your custom product, please contact us. While custom and personalized items are generally non-returnable, we will review concerns on a case-by-case basis and work toward a fair resolution whenever possible.
Non-Returnable Items
The following items are not eligible for return:
• Custom or personalized products
• Sale or clearance items
• Gift cards
• Items damaged through misuse, neglect, or normal wear and tear
Refunds
If a refund is approved for an eligible return, it will be issued to the original payment method. Approved refunds will be processed within 5 business days of receiving and inspecting the returned item. Depending on your financial institution, the refund may take an additional 5–10 business days to appear in your account.
Questions
For any questions regarding returns, exchanges, or order issues, please contact us at: