Shipping policy

Shipping Policy

Domestic Shipping Policy

All orders are typically processed within 3–5 business days. Orders are not shipped or delivered on weekends or holidays.

Because many of our products are custom-made and personalized to order, production times may vary depending on the complexity of the project and current order volume. If additional production time is required, we will contact you by email with an updated timeline.

Shipping charges for your order will be calculated and displayed at checkout.
Orders of $99 or more qualify for free standard shipping within the United States. Free shipping will be automatically applied at checkout when eligible.

JDT Custom Works currently ships to addresses within the United States, U.S. Territories, and APO/FPO/DPO addresses.

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). Tracking information may take up to 24 hours to become active.

At this time, we do not offer international shipping.

Shipping Carriers

We primarily ship orders using USPS and UPS services.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us at info@jdtcustomworks.com as soon as possible. We will work with you and the shipping carrier to help resolve the issue.

While JDT Custom Works is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances outside our control, we are committed to assisting our customers whenever possible.

Questions

If you have any questions regarding shipping, please contact us at info@jdtcustomworks.com.